At LORDDOCUMENTDL, we value your satisfaction and strive to deliver products that meet your expectations.
Because our cards are custom-made, returns or refunds are generally not available once production has begun.
However, we will gladly offer a replacement or partial refund in the following cases:
• The product arrives damaged or defective.
• You receive the wrong card type or incorrect printing caused by our error.
• The order does not match the confirmed design proof.
If you experience any issue, please contact us within 7 days of receiving your order at support@lorddocumentdl.com with clear photos and your order details.
Our team will review your case promptly and offer a suitable solution.
Please note that we cannot accept returns for design errors provided by the customer or minor color differences due to screen display variations.